We are dedicated to provide our customers with the best service around although we do have to enforce certain policies. Harts Batteries offers a 90 day warranty on craftsmanship. Harts Batteries is not responsible for overcharging or other abuse of products. Harts Batteries will not be responsible for Damages, property loss, or personal injury resulting from products or services received from Harts Batteries. Harts Batteries shall not be held liable as a result of products or services received from Harts Batteries. Harts Batteries is not responsible for storing or keeping your batteries for more than 30 days after you are invoiced and notified that your batteries are ready for your payment then return shipping. If you prepay and do not send the batteries after 30 days, we will notify you via email as a reminder that you have 24 hours after the 30 day mark to send them and provide tracking or you will be automatically refunded the prepaid amount minus a 15% admin fee. If within 30 day you want a refund, you will be provided a refund minus processing fees, for processing your order, (paypal charges ect.) We will not ship your batteries back until we receive payment. If for some reason we can not rebuild your batteries, they will be shipped back to you with no charge. Please note that by purchasing goods or service from Harts Batteries means that you agree to these terms.